Information We Collect
Personal Information
We collect the following types of personal information:
- Names and contact details
- Student academic records
- Payment information
- Communication preferences
- Session booking information and attendance records
- Progress notes and assessment results
Information Collection Methods
We collect information through:
- Direct interactions (registration forms, emails, phone calls)
- Website interactions via our WordPress site
- Service usage through Tutor Bird
- Third-party analytics and marketing tools
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information to:
- Provide and manage our tutoring services
- Communicate with you about sessions and academic progress
- Process payments
- Improve our services and develop new offerings
- Comply with legal obligations under the Privacy Act 1988
- Send relevant updates about our services
- Implement retargeting marketing strategies
Third-Party Services
We use the following third-party services to help operate our business:
- Tutor Bird (scheduling and management)
- Google Analytics (website analytics)
- Google Tag Manager (tag management)
- Google Ads (advertising)
- Microsoft Clarity (user experience analytics)
- Meta Pixel (advertising and analytics)
- WordPress Cookies (website functionality)
These services may collect information about you for their own purposes. We encourage you to review their privacy policies.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and collect information about how you use our site. These include:
- Essential cookies necessary for website functionality
- Analytics cookies to understand user behaviour
- Marketing cookies for targeted advertising
- WordPress cookies for site functionality
You can manage your cookie preferences through your browser settings.
Information Sharing and Disclosure
We may share your information with:
- Tutors who provide services to you
- Service providers who assist in operating our business
- Legal and regulatory authorities when required by law
We do not sell your personal information to third parties.
Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy. For students, we typically retain information until they finish school. After this period, we will securely delete or anonymise your information unless retention is required by law.
Your Privacy Rights
Under the Australian Privacy Act 1988 (Cth), you have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your information in certain circumstances
- Withdraw consent for direct marketing
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights, please contact us using the details provided below.
Children’s Privacy
We provide tutoring services to students of all ages. We collect information about children only with the consent of parents or guardians. Parents/guardians have the right to review, modify, or request deletion of their child’s information.
Marketing and Retargeting
We engage in retargeting marketing strategies. This means that after visiting our website, you may see our advertisements on other websites or social media platforms. You can opt out of targeted advertising through your browser settings or through the settings of the respective advertising platforms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us through our contact page.
Last Updated: 24th April 2025
Version: 1.0